CITROËN CONNECTED SERVICES PACKS

1. On your smartphone, go to Apple Store or Google Play depending on your phone.
2. In the search bar, type “MyCitroën”
3. Click on the MyCitroën app, and on “Download”

Once installed, it's time to create a MyCitroën account.

In MyCitroën app:

• Select “Sign up”
• Fill in the form details (email address, password, gender, last name, first name) and activate your account (follow next steps below).

Or

Visit https://services-store.citroen.co.uk/:

• In the top right, hover over the “Sign in” section, then select “Create your Citroën account”
• Fill the form (email address, password, gender, last name, first name) and activate your account (follow next steps below). 

• Go to your Email Inbox, open the email that you just received from Citroën
• Click “Activate your MyCitroën account”
• Confirm

• In MyCitroën app, select “Connect”
• Login with your MyCitroën account email address and password details
• Accept and validate
  Now it's time to connect MyCitroën to your vehicle.

Connect to your account :

Before this step, you have to download the MyCitroën app and create a MyCitroën account. 

It takes only 10 minutes. Go inside your car, with your smartphone, and follow this tutorial video, or these steps:

In the MyCitroën app :

1. Select “Add a vehicle”
2. Enter your vehicle VIN number 
3. Enter your mileage, and validate
4. In “My services” section, select a service, and enter your phone number
5. Enter the security code you received by SMS, and validate. Create a 4 digit PIN code, and validate

Then, inside your vehicle and with your phone:

1. In your phone settings, turn on Bluetooth and connect to your vehicle as a new device, while accepting Terms and Conditions.
2. On your vehicle dashboard, select “Connect phone” & select your phone
3. On your phone, enter the code displayed in your vehicle dashboard
4. On your vehicle dashboard, select “phone” & “audio streaming” and validate
    

A confirmation message will be displayed in your MyCitroën app homepage. Then you will have to:

1. Turn off your vehicle engine for 5 minutes
2. Authorise data sharing in the vehicle
3. Drive for 15 minutes minimum to launch the connection between your vehicle and MyCitroën
    

You will receive an email confirming that your connected services are activated and can be used.

Now it is time to activate and use your Connect ONE pack and Connect PLUS pack.

In the MyCitroën app: :

• In “My services” section, select any service
• A window will open: select “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm

Or

Go to https://services-store.citroen.co.uk/: :

• Select “Connect ONE pack” and “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm
• You can now activate the Connect PLUS pack, or activate and use the services included in your Connect ONE pack.
  

• In the “Services to discover” section, select “Discover” for Connect PLUS pack 
• A window will open: select “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm
  
  

Or

Go to https://services-store.citroen.co.uk/:

• Select “Connect PLUS pack” and “Activate now”
• Read the Terms & Conditions, enter your phone number, and confirm

Now it's time to activate and use the services included in your pack.

• In the “My services” section, you can see the expiration date of your pack: select it
• A window opens: choose your renewal offer between 1 month or 1 year
• Select “Activate now”
• Complete checkout

Or

Go to https://services-store.citroen.co.uk/:

• Sign in & in the “My account” section, you can see the expiration date of your pack: select it
• Choose your renewal offer between 1 month or 1 year
• Select “Activate now”
• Complete checkout

• SOS Assistance: For a peace of mind, benefit from a quick assistance in case of an accident or breakdown, and follow the assistance arrival in real-time.
• Mirror Screen: Display your mobile apps and content directly on your car touchscreen.

Telemaintenance: 

With the Telemaintenance alerts service, we will let you know when a service or maintenance-related alert indicates that your Citroën needs some extra attention. 

In the meantime, you can be confident that your vehicle is working as it should be; for total peace of mind. If your vehicle is equipped with Citroën Connect Box, it is compatible with this free connected service, included in your Connect ONE pack.

All you need to do is go to the MyCitroën app, and in the “My services” section activate Telemaintenance service.​ We can then remotely activate your vehicle and start to provide you with this free of charge service (this process can take up to  7 days).

Know more about this service here.

E-maintenance booklet*:

Your Digital Service Record, up to date and available on your mobile​: access your vehicle's full service history. Once activated, we update your digital records at each workshop visit. 

In the MyCitroën app homepage, under this service section, select “Discover now” 

Or if you received an email proposing this service, select “Subscribe” 

Read and agree the Terms & Conditions

Or you can request this service activation at a Citroën dealership. 

*Your vehicle must be equipped with CITROËN CONNECT BOX 

• Connected Navigation: Arrive at your destination on time, thanks to TomTom GPS & its traffic information in real-time. 
• Remote Control: Check the locking status of your vehicle, lock or unlock it, turn on the lights, or honk the horn with a simple tap on your smartphone. 
• E-Remote Control: Check & control the charge of your electric vehicle, and for a peace of mind, be alerted when the battery is full or the charging is interrupted.​
• Trip Planner: Plan your journey with complete peace of mind and visualize the locations of charging stations on your road (learn more here). 
• Connected Alarm: For peace of mind, watch your car anytime and anywhere, and be informed in real-time in case of theft, even if you are not near your car (learn more here).

1. Activate or subscribe to Connect PLUS pack
2. In the MyCitroën app homepage, select “Subscribe to E-Routes”
3. In the “Vehicle” section, select “Services” > “E-Routes” > “Activate now”
4. In the homepage, select “The subscription is in progress” > “Start”, and then enter your phone number.
5. Enter the code you just received by SMS
6. Connect the MyCitroën app to your vehicle 
7. In the Apple App Store or Google Play store, download the E-Routes app
8. Open E-Routes app and select Citroën brand
9. That’s it! You will receive a notification when activation is ready

*Service available on ë-C4 & ë-C4 X only

ChatGPT:

To start benefiting from your navigation assistant, you must:

1. Be the owner of one of the following vehicles from the current Citroën range: C4, C4 C4 X, C5 X, Berlingo, ë-SpaceTourer
2. Have the Connected Navigation pack activated
3. Subscribe to the ChatGPT feature on the Services store and click on the “Activate now” button
4. Follow the purchasing steps
5. In your vehicle, an automatic remote update will activate ChatGPT on your on-board touchscreen
6. You will receive confirmation of activation by email
7. By simply saying “OK Citroën”, you can start to use ChatGPT, integrated in the existing voice recognition feature on your Citroën

If you do not have an active Connected Navigation pack, you can activate it by clicking HERE.

Once your Connected Browsing pack is activated, you can subscribe to ChatGPT. Remember that usage is linked to the remaining time of your Connected Navigation pack. If your Connected Navigation pack contract expires before that of ChatGPT, it will be necessary to renew your Connected Navigation pack to continue to benefit from your navigation assistant.